Halo collar customer service number. Click Delete Account to permanently delete your account from the Halo system. Also use the Halo app to create and check the status of your support tickets. " Select the "Edit" button. Wednesday, September 1st, 2021. I appreciate them! Date of experience: April The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. Navigate to the settings tab. I have no doubt that I will receive it within the 3-5 business day guarantee. or fill in the form to send an enquiry. This might take up to 60 seconds. As a matter of policy, BBB does not endorse any product, service or business. Halo Care Program 6 days ago · Total complaints: 18. No additional cellular plans are needed for your Halo Collar to connect. If your payment method is invalid or expired, you will need to update your billing information to keep your Plan and collars active. Select the collar you want to replace from the list. If you have an earlier version of the Halo App, click here. On the box: As a last resort, you can look for your collar's serial number on the outside of the box your order came in. 1960 (toll free) - 7 Days a week, 9am - 6pm EST or support@spotonfence. Troubleshooting. Do you agree with Halo Collar's 4-star rating? Check out what 611 people have written so far, and share your own experience. Procedure. He is Halo’s technology leader, putting his proven, world-class design practices and solutions into your dog’s Halo. To delete your account: After logging into the app, click Settings. Read through the replacement Terms and Conditions and click Continue. 49 at the time of writing and it gives you pretty much everything you need. The design of the Halo Collar is not intended for human use, or on any animal other than dogs. 24,429 likes · 956 talking about this. Once you lease an IP for your collar, you should be able to connect to Wi-Fi. Halo Collar Help Center; Find helpful customer reviews and review ratings for All New Halo Collar 3 (Small, Ivory) - GPS Dog Fence - Multifunction Wireless Dog Fence & Training Collar with Real-Time Tracking &amp; GPS - Waterproof, Create Up to 20 Wireless Fences at Amazon. Purchases not from www. If you enroll in Halo Care and disable it, you can re-enroll in Halo Care. Attached here is the Halo Starter Guide, which contains a lot of valuable information to help customers understand how to get the most out of the Halo Collar. The SpotOn Virtual Dog Fence is more expensive than the Halo Collar, costing $1,495. You can enroll in Halo Care for your collar (s) at any time. Both offer financing options and discounts for multi-dog households. Halo provides superior value versus SpotOn. Procedure for Halo 2+ collars: Allow your collar's battery level to drain completely, until the battery reaches 0% and the Logo light goes out. hello@halo. Halo Collar Customer Service has been outstanding. Halo Collar, Plano, Texas. Practically limitless fence sizes. Open the Halo App on your device. 1-800-426-4256 Mon – Fri: 9:00AM - 5:00PM ET Sat – Sun: Closed. On the collar: Find the white label on the back of your Collar. 91. A physical fence can range anywhere from $1,000 to over $10,000 depending on material and length. Login to your account. This article applies to users who have the Halo App version 1. If water or any debris enters the charging port, it is vital to clean and dry out Find helpful customer reviews and review ratings for Halo All New Collar 3 (Medium/Large, Sunburst) - GPS Dog Fence - Multifunction Wireless Dog Fence & Training Collar with Real-Time Tracking &amp; GPS - Waterproof, Create Up to 20 Wireless Fences at Amazon. Please see below for the most up-to-date meanings of the collar’s GPS and Logo LEDs. Phone number Comment. Briefly explain why you are reaching out and sharing the app log. View Director Customer Experience. com. Halo Collar 3: A GPS dog fence that creates virtual boundaries and provides feedback to guide dogs back to safety. FREE shipping and the BEST customer service! Specialties: Halo Collar is an award-winning virtual dog fence. To prolong the life of the Halo, it is best to avoid throwing or dropping the collar. Click Cancel Plan. When you click the ' Replace ' button, a special shop page will open, allowing you to purchase the Halo Care or the Halo Protection Plan replacement collar. If you are not satisfied, you can return your collar for a full refund, less a $25 shipping and handling fee. Company Store Order Support (800) 468-4332. Please note that if you see "BAKESPACE" on an invoice, that is our parent company. To receive details for joining the event, please register in advance. Open the user guide and look up the word "lease". Your Halo Collar's contact tips have broken off into the collar; Environment. Enhanced Halo Dog Park™. Finally My estimated wait time was 6 minutes, and I was connected to a representative under that time. Once your return request has been approved your purchase price will be refunded less a $25 return shipping and handling fee (plus tax). The customer service through the Halo Dog Park is fast and friendly! Date of experience: 20 May 2024. May 12, 2021 · TDRL; 1. Email support@halopets. Halo is the most advanced wireless dog fence and GPS dog collar, giving you the ultimate dog safety solution. halocollar. Once the reset is complete, test your collar's GPS again. Supplier. Log into your Halo Collar Account. Identify the make and model. . This feature ensures continuous live tracking updates in the Halo Collar app. M. On the left-side of your account dashboard, underneath Returns and Replacements, click "Submit Warranty Replacement". How to Upgrade to a Halo Collar 3. This Contact Attachments kit features 3 sets of contact attachments for the ultimate flexibility with your dog’s Halo Collar. It will be located under the QR code and underneath the Strap. You can also purchase Halo Collar at the following retailers: Walmart. Scheels. Once on the My Tickets page, click the message icon (the pencil and square). Click the Checkbox for the Collar that needs to be replaced and select the Answer. If you email us at info@andcollar. Orders. **** To help process your request quicker, please attach images of your product. In the app: Go to Settings > Collars and the serial number will be underneath the collar name. Your Halo Collar will protect your dog with even if you have no Wi-Fi and poor or nonexistent cellular coverage. Select "Link a Collar to your account" on the left side of your My Account page, below Returns and Replacements. We received our collar in March of 2024. L. Halo Dog's Mailing Address: 7190 Sunset Blvd, Suite 1150, Los Angeles, CA 90046. Put both contact tips against your skin. As a small business, based 100% in the USA, we are one small team that handles new customer inquiries, technical support, as well as setup and training questions. 328 ft (100m) 164 ft (50m) 295 ft (90m) 131 ft (40m) See details. Subscription plans start at $9. Corporate Office. 99 per collar. Halo Collar Help Center. Adding the Beacon in the Halo App. Halo Collar Owner Manual. Replied to 89% of negative reviews. 5" for Medium/Large. The starting price for the Halo 3, without any additional bells and whistles, is $699, which includes everything I pulled out of the box on this list. They can be as small as 900 sq ft and as big 1,200 sq miles. Feb 12, 2023 · Battery life is identical to the Halo Collar, with users reporting battery life between 14 to 22 hours. To lease an IP, you will need the MAC address for the collar (s), which you can get by creating a ticket with Halo customer service. Simply trim the LED tube with a pair of scissors or knife (single cut) to fit your dog's neck perfectly. 100% Satisfaction Guarantee that Halo will work for you and your dog. Both are wireless GPS fences that keep your dog contained in boundaries you create, but Halo comes in at a fraction of the cost. If your dog is in between sizes, we recommend getting the larger size. Short (S) and Regular (R) Contact Tips are used to effectively communicate vibration and static feedback to your dog. Find helpful customer reviews and review ratings for All New Halo Collar 3 (Medium/Large, Ivory) - GPS Dog Fence - Multifunction Wireless Dog Fence & Training Collar with Real-Time Tracking &amp; GPS - Waterproof, Create Up to 20 Wireless Fences at Amazon. EASY TO CUSTOMIZE: Each collar measures 28 inches out-of-the-box. Image size limit is 10MB. the equipment is (suspiciously) poorly made - see below. If you are experiencing general issues with your Android phone, please follow this link to access troubleshooting help based on your device's manufacturer. Note: This will be located under the serial numbers of the currently activated Collars. Where Can I Find Out More About My Order? Follow. 4:30 PM EST / 3:30 PM CST / 2:30 PM MST / 1:30 PM PST. Buy Halo Collar Wireless Dog Fence GPS Tracker & Activity Monitor Dog Training Collar, Orchid, Medium/Large: 15 to 30. Contact Tip Kit. Click on the Account button to access your account information. Halo uses GPS/GNSS, LTE, Bluetooth, and WiFi technologies to set boundaries, track your dog . Kodif Chat Widget. It is an all-in-one dog safety and containment solution that allows you to instantly create up to 20 GPS wireless dog fences, so your dog is safe at home in your backyard and everywhere you go. To prove that you 'own' the collar, you are required to enter the Serial Number (appears on the outside of the The Halo collar is great for peace of mind to allow my dog to roam our property and not worry about her leaving the Halo fence. Automatic LTE Connection: When your pet is out of Wi-Fi and Bluetooth range, the collar automatically switches to LTE. Schedule a 1-on-1 meeting with a member of the Halo Support Team today. Shop Halo Collar's wireless GPS dog fence and accessories, including collars, cases, straps, beacons, and chargers. Do you agree with Halo Collar's 4-star rating? Check out what 613 people have written so far, and share your own experience. Read honest and unbiased product reviews from our users. Halo Restricted. zip" file and a field for you to type a message to our team. CustomerFollowUp@halo. We are not responsible for shipping delays caused by a third-party shipper (usually the USPS). 1. com, log into your Halo Account and navigate to your My Account dashboard. Collar is a great investment for keeping your dogs safe. Chewy. Customer service agents cannot enroll you on their own, but we are always happy to walk you through the process of getting your collar (s) enrolled! How to manage your Halo account and Halo Collar settings. | Read 81-100 Reviews out of 596 An online companion manual to the Halo Collar Training App on your phone. Pack Membership Plan: A subscription required for activating and maintaining GPS services, cellular data, and access to wireless dog fences on the Halo Collar. What are the Activity Tracker Charts and Graphs? What are Feedback Responsiveness Scores? Learn more about our two collar replacement programs. Employee Recognition Recipient Contact Center (800) 851-1570. Halo Collar; Resolution. This situation requires careful handling to avoid any damage Open your Halo Collar App, click Settings, then My Tickets. Video Tutorials. Identifying and Selecting Your Beacon: Mar 24, 2021 · Collar LED Updates 0. You will then be prompted to update your payment Customer Service Issues (13) Billing Issues (8) Delivery Issues (1) Order Issues (1) Then received another request for 2 more photos showing serial number and front of Halo collar. Continue with Apple Continue with Google Continue with Facebook By logging in, you accept the Terms of Service and Privacy PolicyTerms of How do I connect my Halo Collar to LTE? Contact Tips are Stuck in my Collar; Is the Halo Collar Right for Me? How do I purchase a Halo Collar? What is the Difference Between the Halo 2+ and the Halo Collar 3; Can the Halo Collar be Used Indoors and Outdoors? Where Can I Purchase the Halo Collar? How to Add a Replacement Collar to Your Account With his unparalleled knowledge of wireless devices and systems, Michael has 30+ patents and has launched 100+ innovative IoT products, currently in use on over 500,000 industrial and commercial vehicles around the globe. 603. To purchase a new Halo Collar Kit as a replacement for an existing collar using your Halo Care or Halo Protection coverage, follow these steps: Sign into your account at www. 56. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. Mount anywhere. Halo Collar is priced at $599, while SpotOn costs $999. 1500 HALO Way Sterling, IL 61081 (815) 625-0980 Feb 25, 2021 · And keep in mind that the Halo Collar does require a subscription to use the GPS location services, activity tracking, access to premium training videos, and more. Range. Halo Collar has a very responsive customer support, but for a perfect rating, they’d need to visit ComplaintsBoard more frequently to check complaints and respond to them promptly 😉 As for reviewers, we can advise them to Sep 1, 2021 · Following the demonstration, join us in the Halo Virtual Dog Park to ask Ken and Michael your specific questions and meet other Halo users. Ensure you have everything you need to maximize the Halo Collar experience for your dog. Halo Collar has 7 current employee profiles, 2 emails found 1 phone number found . Customer service Open the Halo App on your device. Once the changes have been selected and highlighted, select "Update". How do I Disable Halo Care Coverage? How to Purchase Replacement Collars using Halo Care or Halo Protection. The Halo Collar can be purchased from our Online Store . First, go to the Halo website, www. $ 499 $ 699. To file a warranty claim, under our quality guarantee, please complete the form below and your claim will be reviewed by our customer service team. With our new and included Pro-case, Halo can now withstand dog bites Ensure Your Collar is Activated: Turn on your Halo collar. Do not use the palm of your hand. You can enroll and edit your Halo Care enrollment on the My Account page of the Halo Collar website. 189 out of 517 found this helpful. Halo Collar 3. Outdoor GPS: Procedure: Open halocollar. Pays for extra features. We were DEFINITELY intrigued and know that a lot of Great Dane owners are asking about Halo, Halo 2+, and Halo 3 Collar reviews. If this update does not fix the issue, please visit the Halo Dog Park to get in touch with our Customer Support Team. com do not qualify for this policy, and any returns must be submitted to the authorized reseller in accordance with the terms and conditions of such reseller’s return policy Answer. You can edit your Halo Care enrollment on the My Account page of the Halo Collar website. Need help with your collar or purchase? Connect with a real human (not a bot!) who can answer your questions. Halo Care is billed monthly at $9. When you enroll in a Halo Pack Membership your collar automatically gains access to cellular coverage to help keep your pup safe. Have more questions? Submit a request. Choose method of contact: Android Phone Troubleshooting. Submit a request. Email Templates that address customer questions that may be relevant to customer service. Once you are signed in, navigate to "Account Details. Collars slip on with ease and stay on. She has responded well to collar training and is already doing better at feedback responses in just a few days. Make sure it is properly set up and linked to your Halo Collar app. 287 or later on Android. Feb 20, 2024 · Visit Website. Click My Account. For retail recall, call: 1-800-954-7228 ( temporary ). 99. The app will begin searching for nearby beacons. Apr 3, 2024 · It’s an expensive piece of hardware, without a doubt. Add to cart. Oct 26, 2021 · Today, we launched the New and Improved Halo 2 collar . Log in to your Halo Account with your browser. Replies to negative reviews in < 1 week. In the case of shipping a replacement before we receive the original Halo Collar, a $299 charge will be implemented if the Halo Collar is not received at our warehouse within 30 days of the replacement being approved. Please make sure to remove the Halo Collar for at least 8 hours of every 24-hour period, or reposition the Halo Collar every 6-8 hours. About Support Our Dog Park Products Submit a Request. Your Halo Collar comes with step-by-step instructions for how to tailor the collar to your dog for a perfect fit. Note: If you purchased your collar from an authorized dealer please contact the original place of On the Halo Support website, you can read about Halo content updates, check known issues with Halo games, and report any technical issues or bugs you’ve found. How to Locate My Dog Using the Halo App. Halo Phone App. Follow. 539 or later on iPhone, or version 1. Within the Halo App, your dog's Pet Card will give you all the information you need to know about their current status and location. The Halo Support Team is part of 343 Industries, so we can bring your issues directly to the developers of Halo. Contact Us. com, our amazing Dream Team [customer service] will do their best to respond to you within 24 hours or 1 business day. Once you are logged in, navigate to the left side of the page and select "Purchase a Replacement Collar". Our latest firmware update includes a few changes to the LEDs on the Halo Collar. Why Halo Care? The Halo lifestyle is about living life unleashed--and out in the world, anything can happen! Safe containment. Shop Now. General Questions. 952. Returned all 3 collars 8 months ago and the customer service, essentially nonexistent, states they have refunded my money. Sep 6, 2023 · Sizing Information - The Halo Collar fits dogs 20+ lbs with a neck size of 11"-15" for Small and 15"-30. However, the SpotOn collar takes this to a new level, with a price tag of $999, well north of Halo’s offering. you need to purchase a monthly subscription. Halo Collar is not responsible for returned goods sent without an RMA. the customer service is atrocious. 4. Aug 23, 2021 · The Halo Dog Collars are marketed as a modern, more humane, and more effective alternative to traditional invisible shock fences. Would recommend to anyone who The Halo Collar works for any dog, any breed, any age, and with any owner. GPS lost signal and dog ran away. Monitoring Connectivity: We're always looking for new ways to improve. Today over 100,000 dogs across 350+ breeds are using the Halo Collar. | Read 21-40 Reviews out of 597. Resolved complaints: 16 (89%) Unresolved complaints: 2 (11%) On the path to perfection 🏔️. You can find out everything you need to know about your order such as order status and order tracking here in our Orders FAQ. Only for dogs 5+ months. Important: If your dog likes to get into the water, be sure to tightly seal the charging flap on the charging port to prevent water from entering the port as best as possible. Customer service doesnt answer and email is a joke. Click Edit Account to access the screen that allows you to change your profile picture and display name. Your dog will benefit from To submit a claim for a Warranty Exchange: Log into your Halo Collar Account. In May our collar was not holding a charge beyond 1 hour and the collar would get incredibly hot after being plugged in. The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. For a complete summary of the collar’s LEDs and what they mean, please refer to the article “How to interpret the collar’s LEDs. We have heard them ask for a more rugged collar, with better protection from rough environments – and other dogs. Find helpful customer reviews and review ratings for All New Halo Collar 3 (Medium/Large, Orchid) - GPS Dog Fence - Multifunction Wireless Dog Fence & Training Collar with Real-Time Tracking &amp; GPS - Waterproof, Create Up to 20 Wireless Fences at Amazon. 1. ”. We recommend testing on your forearm or thigh. We have been collecting feedback and Halo Collar reviews from our pack leaders for more than a year. 1 out of 14 found this helpful. Useful. Choose the Remote Beacon Model. Tap on "My Beacons" and then select the (+Add Beacon) option. You may also contact our customer service team at 1-800-255-6061. This will generate and attach a "Do-Not-Delete. This group is for anyone wanting support, advice, tips and tricks on learning to use their Halo Collar! We encourage each other on training their fur What is Halo Collar's phone number? Do they have a contact us page? How can I chat live with a Halo Collar customer support rep? Contact information availability Access the Instant Feedback feature by tapping the blue and white hand icon to the left of your pet's name. or email hello@capsuleclean. It includes activity tracking and training features. This helps improve your dog's comfort, and avoid skin irritation from prolonged contact. . Contact Tips Cannot Be Removed: At times, you may find that the contact tips on your Halo Collar cannot be removed. Click the " Replace " button that is located next to the collar you want to replace. 45. The Basic Plan for the Halo Collar is $4. **************** has been helpful and willing to replace a collar which started to have issues. Identifying and Selecting Your Beacon: Halo Collar has 2 locations, The customer support using Zoom for the Dog Park, was professional and courteous. Click here to register! Halo did not send a confirmation email (which should have the confirmation number) when I purchased the collar, so I could not get the number until customer service gave it to me. 5-in neck, 1-in wide at Chewy. A monthly Pack Membership Plan is required to activate your Halo Collar. For service or any other enquiries please use 0800 915 3667 and select option 2. The Halo Collar provides revolutionary technology at a fraction of the cost of other dog fences. Small yard, large property, or a perpetual traveler - Halo Collar keeps your dog safely contained in GPS fences you create and control anywhere in the world. Submit a support form below. Since the collar issue was not corrected, they are sending me another collar. READY TO WEAR: Each Halo LED Dog collar is tested, charged and ready to use when it is shipped. Bank is still fighting with them and Im down almost 3k. Any feedback, constructive criticism, or even a compliment is appreciated! Don't be shy and drop us a line. ProgramCustomerCare@halo. Keychain-ready. There will be a 60 day waiting period before the collar is eligible for a replacement. 95 a month and $95. The Halo Collar 3, backed by the famous dog expert Cesar Millan, is our top pick for the best all-in-one smart dog collar. 833. Oct 25, 2023 · SpotOn Dog Collar Halo 3 Collar; Warranty Coverage: 1-year non-transferable warranty: 1-year limited warranty: Money-Back Guarantee: 90-day returns with a $50 restocking fee: 60-day returns: Shipping: Free shipping and returns: Free shipping and returns: Free Trial: 90-day free trial with one and two-year plans: 7-day free trial: Mandatory Important Notes: Sending your collar back to us requires a Return Merchandise Authorization (RMA). On the left-side of your dashboard, underneath Returns and Replacements, click "Return your Halo Collar (s)". 3. How to Replace Your Halo Collar. Your Halo Collar's contact tips cannot be removed from the collar. 2. com . 6 - Customer Service. Answer. You are the only person who can sign your collar (s) up for Halo Care. Send. com ©2024 Halo Pets. Go to the Account Portal. All Waterproof. 4 yearly. May 11, 2024 · 05/09/2024. This will reset your Sorry! General Shipping Information: Note the above shipping times are estimates. What are Notifications and Where Can I View Them? How to Issue or Manage Prevention and Encouragement Feedback. See details below. There is an annual option as well! (Save 15%) If you have multiple collars, you must enroll each one in Halo Care individually; See Complete Halo Care Terms & Conditions. ****. By joining the Halo Dog Park™ from the Halo App you will have access to Gold membership content and additional Zoom features such as screen and photo sharing. 488. Choose the specific Model of your Halo Beacon. Quantity. Google the name of the make and model + "user guide". This device is a smart wireless dog fencing system, GPS activity tracker, and remote training collar in one collar. Next-gen smart collar and virtual dog fence in one! Smart technology + expert dog Get personalized help with Halo Collar setup and Halo Training. How to get support: For additional questions/issues related to retail products, call: 1-800-334-6871. How to Add or Remove a Collar or Pet in the Halo App. Click the Checkbox confirming that you purchased your Collar from www. Customer Service and General Inquiries. If static feedback is set as your Emergency Feedback option, then tap the ' Emergency ' icon in the Instant Feedback Follow. Notification Settings: Notifications Resolution. Supplier Relations (815) 625-0980. If you are experiencing a situation where your Halo Collar is not sending notifications to your phone, there are a few things to keep in mind! Do Not Disturb and Airplane Mode: These settings will cause interference with your notifications and we recommend keeping them off while the Collar is in use. For Sales contact us on 0800 915 3667 and select option 1. Relations@halo. The difference between a Halo 3 collar and an invisible fence is huge. To do so, follow these steps: Log into your account on our website. Wanna Talk? Call. You can select the changes you wish to make, whether it is your number of collars, your Membership Level, Halo Care/Halo Protection coverage option, or your billing frequency (Monthly or Annual). 1504 or 1. Important Documents. Purchased from actual halo website. $ 9. Halo Starter Guide. The Halo Collar works for any dog, any breed, any age, and with any owner. Note: Click this icon for the option to log in. fo jx rf ii vu nn lg fl oj pa